Refund Policy

Welcome to Fedala.net. We strive to ensure that you are satisfied with your purchase. This Refund Policy outlines our procedures for handling returns and refunds. Please review this policy carefully to understand your rights and obligations.

1. General Policy

At Fedala.net, we want you to be happy with your purchase. If you are not completely satisfied, we offer a refund or exchange under the following conditions. Please note that our policy varies depending on the nature of the product and the circumstances of the return.

2. Eligibility for Refunds

• Timeframe: Requests for refunds or exchanges must be made within [30] days of the date of receipt. Beyond this period, we may not be able to process your return.
• Condition: Products must be returned in their original condition, unused, and with all tags and packaging intact. Items that show signs of wear or damage may not be eligible for a refund.

3. Non-Returnable Items

Certain items are non-returnable or non-refundable, including but not limited to:

• Custom or personalized products
• Items marked as final sale or clearance
• Products that have been washed or altered

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Email us at [email protected] with your order number, details of the item you wish to return, and the reason for the return.
2. Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the product.
3. Ship the Item: Pack the item securely, including the RMA number and a copy of your original invoice. Ship it to the address provided in the RMA instructions. You are responsible for the cost of return shipping unless otherwise specified.

5. Refund Process

• Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return criteria.
• Refund Issuance: If the return is approved, we will process your refund within [5-7] business days. Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

6. Exchanges

If you prefer an exchange instead of a refund, please indicate this in your return request. We will do our best to accommodate exchanges based on availability. You may need to pay any difference in price for the exchanged item, and you will be responsible for the cost of return shipping.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected]. We will provide instructions for returning the item and will offer a replacement or a full refund, including any return shipping costs.

8. Shipping Costs

Original shipping costs are non-refundable. You will be responsible for paying the shipping costs associated with returning items, unless the return is due to our error or a defective product.

9. Contact Us

If you have any questions about our Refund Policy or need assistance with a return, please contact us at:

Email: [email protected]